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Not receiving the validation email?

  • Check your spam/junk folder
  • Ensure you're using your registered work email address
  • Add noreply@citruslabs.co.ke to your safe senders list
  • Try requesting a new validation link

Forgotten your password?

  • Click the "Forgot Password" link to reset it
  • Check your email for password reset instructions
  • Contact your system administrator if you continue to have issues

Issues with two-factor authentication?

  • Ensure your authenticator app is synchronized with the correct time
  • Request a new code if your current one has expired
  • Contact support if you've lost access to your authentication method

Account locked?

  • Wait for the specified lockout period to end
  • Ensure you're using the correct credentials
  • Contact support if you believe your account was locked in error

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