Frequently Asked Questions
What is the CarPal Administrator Platform?
The CarPal Administrator Platform is a comprehensive dashboard designed for administrators to manage users, monitor businesses, oversee finances, and access real-time analytics. It's tailored to simplify platform operations and boost efficiency.
How do I create an administrator account?
To create an account, click the "Create Account" button on the landing page. Fill out the registration form with your details and verify your email to get started.
Can I customize my dashboard?
Yes! CarPal allows you to tailor your dashboard layout and tools to suit your specific needs. Personalize it to focus on the features and metrics that matter most to your business.
Is my data secure on CarPal?
Absolutely. CarPal employs advanced security protocols, including data encryption and access controls, to ensure the safety and confidentiality of your information.
What features are included in the platform?
Key features include:
- User Management Tools: Add, edit, and oversee user profiles.
- Business Monitoring: Track business registrations and performance metrics.
- Financial Management: Access detailed revenue analytics.
- Customizable Dashboard: Adjust the layout to prioritize important data.
- Real-Time Notifications: Stay updated on key activities.
Can I access the platform on mobile devices?
Yes, CarPal is optimized for both desktop and mobile use. Enjoy seamless access from your smartphone, tablet, or computer.
How do I add or remove users?
Go to the User Management section in your dashboard. From there, you can add new users, edit profiles, or deactivate accounts with just a few clicks.
Does CarPal integrate with payment systems?
Yes, CarPal integrates with Mpesa till numbers for payment verification, making it easier to manage and track transactions on the platform.
What should I do if I encounter an issue?
If you experience any problems, our support team is here to help. Visit the Help Center in the dashboard or contact us at support@citruslabs.co.ke for prompt assistance.
How much does it cost to use CarPal?
CarPal charges a 10% service fee on each invoice processed through the platform. There are no hidden costs or additional fees.
Can multiple administrators use the same account?
For security reasons, we recommend each administrator have their own unique login credentials. This ensures accountability and better tracking of activities.
How do I switch between light and dark mode?
You can toggle between light and dark modes in the Settings section of your dashboard for an optimal viewing experience.
Where can I find training resources?
We offer a variety of training resources, including video tutorials, user guides, and webinars. Visit our Resources page or contact support for more information.
Can I upgrade my account for additional features?
CarPal provides scalable solutions to meet your growing needs. Contact our sales team to discuss upgrade options tailored to your requirements.
What happens if I forget my password?
Click on the "Forgot Password?" link on the login page. Follow the instructions to reset your password securely.
Still have questions?
If your question isn't answered here, feel free to reach out to us at support@citruslabs.co.ke or explore our comprehensive knowledge base in the platform. We're here to help!